Project Coordinator
DFDS Belgium is looking for a Project Coordinator.
A challenging responsibility to manage and drive continuous improvement in our terminal, multimodal and shipping activities.
Be part of the movement - and play your part.
DFDS operates 3 shortsea routes and 30 weekly intermodal connections (rail, barge) out of Belgium.
Ghent, where DFDS Belgium also operates a multimodal terminal, has 6 sailings per week to/from Gothenburg. Once per week Brevik in Norway is also called.
In Zeebrugge DFDS operates 4 sailings per week to/from Gothenburg and 1 sailing per week to/from UK & Norway. The Customer Service & Operational Management for these activities are located in Ghent and we are now looking for a new Project Coordinator to strengthen our Ferry organization in Belgium.
We are seeking a high performing, driven individual to join our team in Belgium. You will be responsible for standardization, continuous improvement and business implementation by leading varied optimization projects in the field op terminal services, multimodal solutions, electrification of terminal equipment, IT processes, forecasting, KPI dashboarding, etc…
On a day to day basis you will be working closely with our customers, terminal operations, customer service, IT, technical department, procurement, management and project coordinators. You will have access to our international colleagues throughout the DFDS network at HQ in Copenhagen, in Europe and Turkey. Colleagues who can support you with knowledge and best practice sharing from other locations.
About the role
The Project Coordinator main responsibility is to improve existing business processes and implement new business processes from concept to implementation. This could be in the field of operations, commercial and digital.
Networking internally and externally are key to grow business process knowledge and actively manage your customers and stakeholders.
Travelling and meeting customers/stakeholders in Continental Europe and Scandinavia is required
You will be a part of the Belgium project team and report to the Business Support Manager. You will also have the support of a additional project coordinator.
Customer Focus
- Ensure internal and external customer requests are handled in a timely and professional manner creating and sustaining customer satisfaction and loyalty.
- Respond promptly to queries and follow up on all complaints and problems as a representative and ambassador of the company.
- Drive overall focus on client needs; coordinate improvement across operational planning and execution.
Communication
- Communicate in a structured and diplomatic way with Customers, Terminal Operations, Gate, Customer Service and Sales Department.
- Support DFDS’ open feedback culture.
- Drive fact-based decision making.
Standardization
- Develop and implement technical standards based on the consensus of different parties.
General
- Propose/suggest/implement structural improvements and savings in all matters to ensure the department’s efficiency & cost effectiveness. This by securing a strong cooperation with the customer service and operations.
- Take initiative, and drive change where required End to end project coordination supporting the improvement of existing business & services.
- Understanding the operational & commercial setup.
- Drive digital initiatives to improve the customer service processes.
- Willingness to travel.
About you
- Affinity in IT is a must (Powerpoint, Excel, Microsoft Power Apps, Tableau).
- Bachelor/Master degree or equivalent in a related discipline.
- Good knowledge of Dutch, English. Additional languages are a plus.
- Highly skilled use of Office software packages.
- Excellent social skills. Our internal stakeholders are skilled & knowledgeable, so it is important that you have the right interpersonal skills.
- You are flexible in terms of working hours (AM/ PM, sporadic working at night) - depending on which project.
- Ability to work independently and result-oriented.
- High energy, drive and motivation to support the companies growth and development.
- Self- Starter, ability to work independently and take ownership.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us.
You will be working in a dynamic environment for a leading shipping & logistics company in Europe and the port of Ghent
- DFDS Culture : Customer driven, teamwork and continuous improvement are in our DNA!
- Fulltime contract for an unlimited period.
- A competitive salary with extra legal benefits like hospital insurance, group insurance and meal vouchers of € 8.
- Internal and external training available to improve different types of skills.
- Opportunities to develop yourself, your colleagues, and your customers. And if the ambition is there, opportunities to grow within the DFDS Group.
- DFDS is a strong company with a strong focus on corporate responsibility values.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now.
If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.
- Department
- Office careers
- Locations
- DFDS Hoofdgebouw (Philips Landsbergiuslaan 11, Gent)
- People manager position
- No
About DFDS Belgium
We are known for providing transport & logistic services over sea and via road & rail transport. We offer a wide spectrum of services to our customers. Our headquarters are located in Ghent.
Be part of DFDS and be part of the movement.
Project Coordinator
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